Process Developer, Claims

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Developer, Claims
In this role, you will be working to in Claims processing to validate claims across FNOL, payments, and complex queries manage inbox workflows, resolve exceptions, maintain audit-ready files, support reporting, and collaborate with brokers and handlers.

Responsibilities
.Process claims accurately, using your experience in FNOL, payments, and claim validation.
.Review and correct claim details, documents, and loss information across all lines of business.
.Investigate and resolve complex claim queries, ensuring decisions follow internal rules.
.Authorise or prepare payment requests, and escalate exceptions when information is incomplete.
.Manage inbox tasks, including claim related emails, SIR processing, loss run generation, and broker follow ups.
.Support activities such as document control, claim set up checks, and claim file maintenance.
.Identify errors or inconsistencies in claim processes and raise improvement ideas.
.Complete data entry, reporting, and trend analysis to support operational MI and quality tracking.
.Work with handlers to resolve issues linked to coverage details, missing policy documents, or recovery information.
.Handle exceptions in FNOL and system workflows, including re keying or correcting failed automation items.
.Support expert management by checking documents, validating information, and ensuring complete records.
.Maintain complete, accurate, and audit ready claim files at all times.
.Engage with brokers and internal teams to chase missing information or clarify data issues.
.Join operational calls, training sessions, and client interactions when required.
Qualifications we seek in you!
Minimum Qualifications
.Graduate (in any discipline)
.Relevant work experience in claims processing
.Ability to communicate efficiently & effectively, both verbally and in writing
.Good at MS Office

Preferred Qualifications/ Skills
.Analyze processes and procedures and identify errors or inconsistencies
.Knowledge of different P&C insurance process and procedure in US market
Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.