Process Developer Billing

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Developer, Invoice to Cash - Billing
The Process Developer - Billing is responsible for managing complex billing transactions across Maintenance and Repairs billing processes, ensuring accuracy, SLA adherence, and quality compliance. The role involves handling escalations, supporting junior team members, resolving disputes, and driving process improvements while acting as a subject matter expert (SME) for assigned activities

Responsibilities

1. Maintenance Operations Billing
New Bookings
.Process Recaptures, Conversions, and Add Units
.Validate contractual documents and pricing structures
.Ensure accurate setup in billing systems
Re-signs
.Process Addendums and Renewals
.Execute Account Changes and Scope Changes
.Validate amendments against contract terms
Fast Track Changes
.Manage Account Name Changes
.Update Billing Frequency and Payment Terms
.Modify Invoice Delivery Method
.Maintain Consolidated Codes
.Process Invoice Text changes (add/remove/change)
.Update PO details (add/remove/change)
.Maintain accurate Tax Status
Other SSCRM Submissions
.Process Cancellations
.Handle Suspensions and Reinstatements
.Execute Price Adjustments
.Manage Merges, Transfers, and Splits
SNOW / Ticket Handling
.Handle complex Add/Update Information Requests
.Perform Dispute Analysis and support resolution
.Manage Escalation Requests within defined TAT
.Address Invoice Detail Requests
.Process Manual Invoice Requests
.Execute Multi-step Account Requests
Miscellaneous Activities
.Review and resolve error reports
.Create and track SNOW tickets
.Identify recurring issues and propose corrective actions
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2. Repairs Billing
.Perform Billing Creation (Callback Review)
.Support Customer Number Creation (JDE)
.Execute Final Bill and Close activities
.Handle Manual Billing processing
.Manage Inventory Cleanup (Cost Write Off & Transfers)
.Ensure billing accuracy before closure
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3. Quality & Control Responsibilities
.Conduct peer reviews and quality checks
.Ensure compliance with SOPs and audit requirements
.Identify root causes for errors and recommend corrective actions
.Reduce rework and improve first-time-right metrics
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4. Stakeholder & Escalation Management
.Act as first point of escalation for MTs/Associates
.Coordinate with Sales, Operations, Finance, and IT teams
.Provide clarification on billing discrepancies
.Support dispute resolution and customer query management
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5. Reporting & Continuous Improvement
.Track daily productivity and SLA performance
.Prepare reports and dashboards as required
.Identify automation opportunities (macros/process streamlining)
.Support implementation of process improvements
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Key Performance Indicators (KPIs)
.SLA adherence rate
.Billing accuracy %
.Error rate / Rework %
.Escalation resolution TAT
.Productivity metrics
.Stakeholder satisfaction score
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Required Skills & Competencies
.Strong understanding of end-to-end billing lifecycle
.Experience in ERP systems (JDE preferred)
.Experience in ServiceNow (SNOW) or ticketing tools
.Strong analytical and problem-solving skills
.Advanced Excel skills
.Attention to detail and process orientation
.Good communication and stakeholder management skills
.Ability to mentor junior team members
Qualifications

Minimum qualifications

.Bachelor's degree in accounting, Finance, Business Administration, or a related field
.Relevant years of experience in Billing or AR operations, preferably in a shared service or BPO.
.Experience supporting US-based clients, ideally in manufacturing sector.
.Good understanding of ERP systems (JDE preferred)
.Intermediate to advanced Excel skills.
.Familiarity with ticketing systems (ServiceNow/SNOW preferred)
.Proficient English communication skills (written and verbal).
.Ability to work effectively under pressure and prioritize tasks in a deadline-driven environment.

Preferred qualifications

.Graduate in Commerce / Finance / Business Administration
.Knowledge of US GAAP, internal controls, and AR- Billing procedures.
.Experience working in US time zones or overlapping shifts with US business hours.
.Exposure to automation tools like High Radius or similar (nice to have).

Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.