Job Description
Ready to shape the future of work
At Genpact, wedon'tjust adapt to change-we drive it. AI and digital innovation are
redefining industries, andwe'releading the charge. Genpact's AI Gigafactory,our
industry-first accelerator, is an example of howwe'rescaling advanced technology
solutions to help global enterprises work smarter, grow faster, and transform at scale.
From large-scale models to agentic AI, our breakthrough solutions tackle companies'
mostcomplex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world
problems, and want to be part of a teamthat'sshaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that
delivers lasting value for leading enterprises globally. Through our deep business
knowledge, operational excellence, andcutting-edgesolutions - we help companies
across industries get ahead and stay ahead. Powered by curiosity, courage, and
innovation, our teams implement data, technology, and AI to create tomorrow,
today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
We are inviting applications for the role ofProcess Associate/Developer -Consumer Operations Agent
Your role will require you to deliver outstanding customer support for allconsumer
inquiries related to loans and card services, be compatible with clients, innovate
processes anddata, andimprove processes.
Responsibilities
. Deliver outstanding customer support for all consumer inquiries related to
supported loans and the creditCard.
.Maintaina language-neutral, clear, and professional tone in allcustomer
interactions.
. Strive for First Time Resolution (FTR) in every interaction to ensure consumer
satisfaction.
. Document interactions accurately, manage cases effectively, and escalate issues
whenappropriate.
. Support client's commitment to compliance and service excellence by following
policies and procedures.
Qualifications weseekin you!
Minimum qualifications
. Graduate in any stream.
. Proficient in navigating a PC and working in a Microsoft Windows-based
environment.
. Basic knowledge of word processing and spreadsheet applications. Service Skills
. Excellent communication skills.
. Strong listening skills, empathy, and accountability.
. Problem resolution skills with a focus on single contact resolution.
Business Writing Skills
. Correct English grammar, punctuation, and spelling adhering to the Level 5 ILR
scale.
. Ability to structure knowledge into clear, precise responses that directly address
the inquiry
. Strong written communication with well-constructed text to convey meaning
effectively.
Selling Skills
. Ability to overcome objections and negotiate effectively.
Experience
.Relevantexperience in international BPO telephony voice customer
care, supporting US customers, with (Preferred) emphasis on financial servicing.
Preferred qualifications
. Relevant work experience, in Reg E and Reg Z regulations governedenviornment.
. Good analytical andproblem solvingskills
. Prior experience in Banking Financial Services.
. Ability to communicate verbally and through emails with businesses
Pod-specific preferences:
. (ROI Specific) Resolve merchant disputes, complaints, and servicing issues with
professionalismand efficiency.
Why join Genpact
. Be a transformation leader - Work at thecutting edgeof AI, automation, and digital
innovation
. Make an impact - Drive change for global enterprises and solve business challenges
that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous
learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push
boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a
foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the
only direction that matters: Up.
Let'sbuild tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions
without regard to race, color, religion or belief, sex, age, national origin, citizenship
status, marital status, military/veteran status, genetic information, sexual orientation,
gender identity, physical or mental disability or any other characteristic protected by
applicable laws. Genpact is committed to creating a dynamic work environment that
values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job
applications and applicantsare not required topay toparticipatein our hiring process in
any other way. Examples of suchscamsincludepurchasinga %27starter kit,%27 paying to
apply, orpurchasingequipment or training.