Job Description
Inviting applications for the role of Process Associate - Voice Quality Trainer!
We are looking for candidates for Voice process with excellent comprehension skills for Australia & New Zealand customers. A confident, diligent professional who focuses on preventing fraud and providing assurance to our customers. Preferred candidates with prior experience in customer solutions, card schemes, servicing. Should be comfortable with rotational week offs.
Responsibilities
Handling Inbound & outbound calls & online applications
Respond to applicant questions & resolve issues.
Operate in compliance with laws & Regulations.
Dealing with complex solution-based calls.
Reading complex & sensitive customer situations and dealing with it accurately.
Consistently Deliver First Class Service.
Exceptional Time management skills.
Assess risks and investigate for fraudulent activity with a keen eye.
Qualification we seek in you!
Minimum Qualifications
Knowledge of AUS & NZ Privacy legislation
Previous Fraud/Scheme Chargebacks related experience
Excellent communication skills - verbal and written.
Should have sound computer knowledge.
Needs to be good at multitasking.
Preferred Qualifications/ Skills
Displays excellent English oral and written communication skills - using accurate grammar with smooth flow
Displays excellent problem solving and decision-making skills
Proficient computer skills and attention to detail
Significant months of experience in the phone customer service field is desired
Negotiation and analytical skills
High level of integrity
Ability to multi-task