TATata Consultancy Services Limited
Process associate
Gurgaon ₹5-7 LPA Posted 19 Mar 2025
FULL TIME
Sql
Email
MS Suite
Communication
Job Description
- Associates with 3-6 years of experience to work collaboratively in managing a portfolio of customers who have been transferred to recoveries from the network.
- Strong Communication skill in English will be a key part of the role. Articulate with good email/chat/telephone manners, with the ability to be empathetic and a desire to do the right thing.
- Negotiation skills will be focused on agreeing the best way forward for repayment of debts.
- A customer-friendly relationship-focused background would be usual.
- Ability to communicate in a professional manner.
- Efficient and effective daily client management & Managing cases in an effective and timely manner
- Delivery excellent customer service and building positive relationships within RCB and with professionals (Including solicitors, insolvency practitioners and property consultants)
- Working in a conduct policy and guidelines and adhering to all service level agreements that are in place.
- Supporting the team with ad-hoc tasks as required.