Principal CRM Consultant – SAP S/4HANA Service Management

SAP CRM Solution Design & Implementation

• • Lead the design and implementation of Service CRM solutions in S/4HANA.
• • Configure and support service requests, service orders, and service contract management.
• • Integrate Service CRM with SD, FI, and Logistics (MM) modules.
• • Provide expertise in Installed Base and Warranty Management.

Stakeholder & Team Collaboration

• • Work with business stakeholders to gather and refine requirements.
• • Guide testing, user training, and cutover activities.
• • Collaborate with offshore and onsite teams across the project lifecycle.

Leadership & Soft Skills

• • Lead workshops and guide junior consultants.
• • Exhibit strong communication, client-facing skills, and accountability.
• • Self-driven with the ability to handle complex service management scenarios.