Principal Consultant _ Service Now Sr. Reporting %26 Insights Specialist

Ready to build the future with AI
At Genpact, wedon'tjust keep up withtechnology-we set the pace. AI and digital innovation are redefining industries, andwe'releading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of howwe'rescaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving,innovation-driven environment, love building and deployingcutting-edgeAI solutions, and want to push the boundaries ofwhat'spossible, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, andcutting-edgesolutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage,aninnovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of Principal Consultant _ Service Now Sr. Reporting & Insights Specialist

In this role, you willbe functioning as Sr. Reporting & Insights Specialist and play a critical role in building and supporting the development of business intelligence tools that will produce high-quality people insights, innovative analysis, and data solutions in HCM domain to enhance key Business stakeholders%27 data literacy and analytics capabilities to support decision making for our client. This role is expected to manage/support projects/programs in support of key large projects and provide ad-hoc projects support across the wider team as well as the production of cross-functional dashboards and/or reports when appropriate

Responsibilities

• Drive continuous improvement, innovation and contribute to team initiatives for efficiency gains, simplify & enhance the user experience
• Lead project or Lead work team for Reporting area acting as SME and influencing and promoting our reporting principle
• Drive recommendations and influence stakeholders to select and use the most efficient reporting tools and solutions to maximize the automation, self-service, and regular delivery of standard reports, KPIs and dashboards
• Leading the HRSD reporting as a thought leader and trusted expert to deliver strategic outcomes and business value, providing analytical reporting and insight support

• Educate end-users on available self-service reporting solutions and provide expertise in the standard reports and dashboards, contributing to building data literacy of teams and data-driven culture
• Design, develop & Deploy reporting prototype partnering with functional reporting SMEs and key stakeholders
• Building & developing effective solutions using a range of data transformation & analytic tools in response to business requirements
• Leverage opportunities to drive standardization, automation, and self-service within reporting processes
• Serve as a subject matter expert on the SNOW platform for reporting and dashboard
• In partnership with functional & process leads, design & align on a roadmap of deployment of the new reporting and insights solutions for the defined domain, govern and validate new requirements and ensure the execution

Qualifications weseekin you!

Minimum Qualifications / Skills

Experience in Service Now Reporting and dashboard

Preferred Qualifications/ Skills

• Advance knowledge in Service Now HRSD reporting and visualization tools (ability to keep informed about leading edge technologies and their application to workforce metrics)
• Strong understanding of data structures and reporting within HR domain.
• Ability to leverage Service Now Community for innovative ideas and best practices.
• Knowledge of industry best practices adopted by other customers
• Strong analytical skills and critical thinking with the ability to collect, organize, analyze and disseminate significant amounts of information from different sources with attention to detail and accuracy
• Candidate should be proficient in creating reports, dashboards and expert in platform analytics environment

Soft Skills

• Excellent communication abilities.
• Strong stakeholder management skills.
• Assertive and confident in decision-making.
• Influential and persuasive in driving outcomes.
• Capable of making autonomous decisions.
• Resilient under pressure adheres to processes even when challenged by senior leadership.
• Skilled at translating technical concepts into business-friendly language.

.Certification good to have.

Why join Genpact
. Lead AI-first transformation - Build and scale AI solutions that redefine industries
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
. Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
. Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process jobapplicationsand applicantsare not required topay toparticipatein our hiring process in any other way. Examples of suchscamsincludepurchasinga %27starter kit,%27 paying to apply, orpurchasingequipment or training.