Principal Consultant - Enterprise Collaboration

Inviting applications for the role of Principal Consultant - Enterprise Collaboration

In this role, you will manage global collaboration services, drive Microsoft 365 adoption, ensure asset compliance, and support operational readiness across workplace technologies and integrations.

Responsibilities

• Manage global operations across collaboration services including devices, messaging, mobility, and unified communications (Teams/Zoom).

• Coordinate with outsourced service providers to ensure SLA compliance and support complex troubleshooting.

• Oversee lifecycle management and compliance (patching, encryption, security) of workplace assets.

• Drive adoption and optimization of Microsoft 365 tools (Teams, SharePoint, OneDrive, Viva).

• Coordinate onboarding for new services and M&A integrations, ensuring operational readiness.

• Collaborate with architecture and innovation teams to deploy new tools like Microsoft Copilot and Loop.

• Support mobile device management and app provisioning using Intune and Mosyle.

• Track and report service performance metrics, usage analytics, and device compliance.

• Facilitate change management using Prosci or equivalent methodologies.

• Contribute to continuous improvement initiatives.

• Maintain governance and documentation through ITSM frameworks, ServiceNow, and internal wikis.

Qualifications we seek in you!

Minimum Qualifications

• Expert Technical knowledge Collaboration-OneDrive tools M365 suite, SharePoint, Mobility-Mobile/Tablet and Unified Communications-Teams, Yammer

• Experience with device management tools (Intune, SCCM, Mosyle)

• Knowledge of ITSM frameworks and service governance

• Ability to coordinate outsourced service delivery

• Familiarity with Power Platform (Power Automate, Power Apps)

• Strong analytical and reporting skills

• Strategic thinking and roadmap execution

• Customer-centric mindset and service orientation

• Ability to work across cultures and time zones

• Experience with mobile device security and compliance

• Understanding of collaboration metrics and KPIs

Preferred Qualifications/ Skills

• Experience with Microsoft Viva, Loop, and Copilot for modern workplace enablement

• Knowledge of Zoom and other UC platforms beyond Teams

• Familiarity with M&A integration processes and service onboarding

• Hands-on experience with automation and scripting (e.g., PowerShell, Python)

• Exposure to Prosci or other change management methodologies

• Understanding of Zero Trust security models and data loss prevention (DLP)

• Ability to manage global service performance metrics and usage analytics

• Experience in governance documentation using internal wikis or Confluence

• Strong stakeholder engagement and cross-functional collaboration skills

• Awareness of AI-driven productivity tools and digital workplace trends