Primavera Consultant

Key Responsibilities:

Application Administration & Upgrades:

• Manage and administer Primavera applications, including Premise version upgrades
• Perform integrations between Primavera and other middleware systems
• Maintain technical documentation and improve application support processes

Incident & Service Request Management:

• Monitor, respond to, and troubleshoot service requests and incidents via ITSM system
• Escalate unresolved alerts to the appropriate teams
• Maintain records of user issues and provide insights for preventing future problems

Technical Support & Process Improvement:

• Assist business users by analyzing and remediating application-related issues
• Ensure software and tools are correctly set up, configured, and deployed across EOUKL
• Build a technical culture emphasizing excellence, security, and user experience

Collaboration & Reporting:

• Provide senior management with data highlighting recurring issues and improvement suggestions
• Work closely with IT and business teams to ensure optimal application performance