AL

PLM4A Key User-RSC - Engineering

Alstom

Bangalore ₹2-5 LPA Posted 9 Jun 2025

FULL TIME

issue resolution

Documentation

Training

Job Description

Key-User to play a pivotal role in resolving technical issues highlighted by end users with suport from RBPE and other stakeholders.
Key-User should have excellent knowledge on overall Alstom design process within engineering domain.
Key-User to particiapte in User Acceptance Test (UATs) for new features on PLM4A application and provide feedback for GO-Live
Key-User is the leader of coherence of data for his stream within his/her site
Key-User trains end-users, both for process appropriation and IS tool, in stabilized mod. The KU has been trained to train the trainer cessions. In deployment phase, Key-user, will be help by deployment team.
Key-User is capturing incidents & defects raised by end-users. He/She processing characterization of issues. Whenever possible, He/She contains them by workaround. He/she expresses issues & transmit them to the appropriate support team
Key-user consolidate needs of enhancement in this domain at plant level:
Identifies business needs and writes request for change
Propose methodologies improvements to RBPE who will request the validation of Central M&T
Key-User are in charge to test new functionalities or other upgrades of the solution
Key-User may conduct specific trainingson need basis.
Key-User puts in place and manages IS usage control, ensuring that end-users are well using the system ( according to core model rules).
Key-User support RBPE for local translation of documentations
Key-User manages the accounts access in his stream, according to internal control rules
On request, supports RBPE in cross functional workshops/methodologies or in support mission to other sites

Required Skills

issue resolution Documentation Training