Platform Operations, Aladdin Data, Associate

Role Description

• 3-5 years of hand-on experience working as part of Platform Operations, Site Reliability Engineering, DevOps or related engineering teams .
• Building your skills as a domain expert on the functionality and capabilities of the platform.
• Triaging and timely resolution of client inquiries.
• Enable user best practice execution on the platform including training and adoption of new platform features.
• Understanding and acting on platform telemetry alerts including invocation of our Incident Management response plays.
• Look for opportunities to automate our workflows to improve our team s effectiveness and efficiency.
• Reporting and metrics generation on platform reliability as well as user inquiry trends.
• Contribute to building out our observability framework to enhance our platform.

Desirable Skills

• Experience building, managing and supporting large-scale platforms.
• Understanding of the K8s Operator Pattern -- comfort and courage to wade into (predominantly golang based) operator implementation code bases
• Hands -on experience deploying log management and observability platform tooling: SPLUNK / Prometheus / Grafana, AlertManager .
• Strong attention to details and focus on high quality delivery.
• Comfortable reading and writing Python code.
• Comfortable working with clients and partners at all levels of the business.