Phone Banking Officers

Key Responsibilities:

• Displaying complete onus to customers queries / problems
• Delivering service with requisite courtesy and accuracy
• Adhering to product and process requirements, with nil errors
• Escalating customer issues to the right internal stakeholders
• Complying to service and sales guidelines
• Achieving Call Quality targets
• Resolving customer queries at the first instance of contact, with minimum call handling time

Qualifications:

Optimal qualification for success on the job is:

• Graduate or Post graduate from a recognized institution.
• 0- 5 years relevant role in voice customer service.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Proficiency in systems related to Banking transactions and services.
• Good communication skills in both English and local language.
• Excellent lead generation and conversion skill.