Phone Banking Officer

Key Responsibilities:

• Answer inbound calls and assist customers with their Queries / Requests / Complaints

• Raise Requests & Complaints on behalf of the customer in the CRM tool

• Generate leads and educate customers about new products & their benefits

• Maintain and adhere to compliance guidelines

• Capture problem indicators, highlight and suggest improvement

• Adherence to the monthly Scorecard parameters including Quality, Efficiency and Accuracy

• Maintain adequate knowledge levels on products, processes and systems used

• Ensure sales targets are met

• Display time flexibility towards shifts as per the requirement

• Attract potential customers by answering product and service questions; suggesting information about other products and services