Pension FUNDS & Insurance Process

Work Location: Chennai (Siruseri)

Mode: Work From Office (Mon-Fri)

Skill: Non-Voice (BPO)

Domain: Banking (Pension / Insurance / Investments)

Education qualification Bachelors' Degree – should have completed degree on or after

Work experience – Min 2 to 3 years in BPO BFSI sector.

Job Description:

Your day-to-day responsibilities include:

- Deliver customer query resolution across a number of customer contact channels,

consistently meeting performance indicators in accuracy and timeliness.

- Provide support on business processes, policies, and procedures.

- Develop an understanding of the customer and business requirements.

- Achieve predefined quality levels to meet and exceed customer SLAs.

- Display skills and behaviors required to be truly customer centric and maintain a focus on

the customer throughout every interaction.

- Identify challenges to performance and support improvements to enhance the efficiency of

your team.

- Keep accurate records of operations and log incidents.

- Interpret, analyze data related to customer requests and queries and act accordingly.