Payroll Associate II

Job Summary

• The Payroll Analyst II performs North American payroll-related functions.
• Functions include payroll processing, payroll tax compliance, automated timekeeping systems and payroll reporting.
• Works in a multi-site, multi-state, high-volume environment for UKG Inc.'s customers.
• Supports customers who utilize our Managed Services product offering.
• The Payroll Specialist II provides excellent customer service to managers and associates.
• Is well versed in payroll compliance, taxes and reporting.

Primary/Essential Duties and Key Responsibilities

• Performs payroll-related functions including but not limited to payroll processing, audits and maintenance.
• Ability to perform all duties of Payroll Analyst I as well as:
• Adjustments/amendments
• GL Balancing and auditing
• Tax Reconciliation
• Backup processing for Payroll Analyst I as needed
• Complete Peer Reviews
• Processes payroll(s) for multi-frequency Managed Services clients as scheduled.
• Performs file imports into payroll system from various sources.
• Reviews and verifies payroll data in a timely manner.
• Prepares off-cycle payrolls and manual checks as necessary.
• Escalates non-routine inquiries and issues to Payroll Specialist, Team Lead or Manager utilizing the proper escalation methodology and SLAs.
• Builds strong partnership with clients by providing superior service.
• Participate in cross-training within other departments (HRIS, Benefits, Garnishment, Tax).
• Identifies areas of client dissatisfaction and proposes solutions.
• Coordinates with Team Lead or Manager to resolve issues.
• Develops and maintains awareness of SSAE16 requirements.
• Accountable for compliance of each task performed.
• Demonstrates excellent troubleshooting, root cause analysis skills.
• Able to implement preventative measures.
• Reconciles all payroll-related accounts and activities.
• Mentor Payroll Analyst I team members and assist with development.
• Conduct knowledge transfer and/or participate in training UKrew.
• Assists with related special projects as required.
• Performs other duties as assigned by manager.
• Maintain discretion and professionalism with team members and clients.
• Quarter End, Year End, and Open Enrollment assistance and task execution.

Required Qualifications

• Quickly and easily adapts to change and shifting priorities with enthusiasm.
• Actions and words consistently provide positive motivation and influence to their team and other teams within UMS.
• Understands priorities and what is most important to both internal and external customers.
• Eagerly meets business opportunities and challenges head-on.
• Leads by example.
• Proficient report writing capabilities.
• Experience with large corporate payroll processing that includes exposure to benefits and 401(k).
• Knowledge of multi-state North American payroll tax laws.
• Detail oriented, exhibiting strong organizational, problem-solving, and analytical skills.
• Advanced knowledge using the Microsoft Office Suite of software to include Outlook, Word and Excel, including VLOOKUP, formulas, and data analysis.
• Ability to analyze and resolve problems.
• Ability to understand and follow written and verbal instructions.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Coordinate multiple tasks simultaneously.

Experience, Education, Certification, License and Training

• Associates degree (A.A.) or equivalent.
• One to three years related experience, or equivalent combination of education and experience.

Preferred Qualifications

• Working knowledge of UKGPro/UKG Ready is a plus.
• Knowledge of US and Canadian payroll laws.
• Experience with large corporate payroll processing that includes exposure to benefits and 401(k).
• Knowledge of multi-state North American payroll tax laws.
• Knowledge of Global payroll laws.
• FPC certification is a plus.