Payment Specialist
Job Description
- Act as the primary support contact for payment partners (e.g., Payfacs, ISOs).
- Handle inquiries related to settlements, transaction statuses, integration, and account settings.
- Troubleshoot issues related to transaction processing, reconciliations, chargebacks, and payout delays.
- Support partners with onboarding processes, including technical integration (API or host-to-host integrations).
- Guide partners through KYC documentation processes and regulatory compliance requirements.
- Monitor payment flows and flag any inconsistencies or performance degradation across payment channels.
- Deliver periodic performance and transaction reports to partners.
- Work closely with product, risk, finance, and engineering teams to enhance partner experience and provide feedback.
What you will need to have:
- 5+ years of experience in payment operations or financial services.
- Strong understanding of payment flows and industry standards (e.g., 3DS, PCI-DSS, chargebacks).
- Familiarity with payment gateways, acquiring, issuing, and payment APIs.
- Experience with support tools and reporting tools.
- Bachelors degree in a relevant field or an equivalent combination of education, work, and/or military experience.
What would be great to have:
- 7+ years of relevant experience in payment operations.
- Proven track record of managing SLAs and prioritizing tasks.
- Ability to stay composed under pressure and manage multiple projects simultaneously.
- - Excellent communication and problem-solving skills.