Job Description
Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Process Associate, Item Review - Trust & Safety!
English Language Proficiency
In this role, we are looking for a detail-oriented Policy & Compliance professional to support marketplace policies, regulatory compliance, and risk management. The role involves reviewing product listings against internal policies and regulations, conducting risk assessments, drafting policies, and implementing compliance controls. You will also work with technology teams to develop compliance tools and monitor rules to help maintain a safe and compliant marketplace.
Responsibilities
.Apply item policies and compliance rules to determine whether products are allowed on the platform or require removal
.Review and update item policies to ensure they meet regulatory and internal requirements
.Draft and maintain clear policy documentation
.Conduct risk assessments for product categories, sellers, and compliance exposure
.Evaluate seller processes and the effectiveness of compliance controls
.Identify compliance gaps and recommend improvements
.Make decisions on product approvals, restrictions, or takedowns based on policies
.Implement and launch compliance controls to manage risks
.Monitor rules and controls to ensure they work effectively
.Manage policy updates and communication changes internally and externally
.Maintain regular updates for product categories to ensure compliance
.Work with product and engineering teams to improve compliance tools and automation
.Benchmark industry practices and incorporates insights into policy and compliance strategies
Qualifications we seek in you!
Minimum Qualifications
.Bachelor's degree in business, Law, Public Policy, Compliance, Risk Management, or a related field
Preferred Qualifications/ Skills
.Relevant years of experience in policy, compliance, risk management, marketplace governance, or regulatory operations
.Good understanding of US regulatory compliance, product governance, and policy frameworks
.Experience working with cross-functional teams such as Legal, Product, Tech, and Operations
.Strong analytical and decision-making skills
.Ability to develop insights to improve policy and compliance strategiesWhy join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.