Patient Support Coordinator

Key Responsibilities

Patient Care and Navigation

• Ensure patients and caregivers feel welcomed and supported during onboarding
• Coordinate meetings between patients and nutritionists
• Guide new patients and families through the onboarding process
• Follow up with patients who miss nutrition appointments and re-engage them
• Assist in organising support group meetings, activities, and events for patients and families
• Collaborate with hospital staff, nutritionists, and internal teams to ensure patient needs are met
• Oversee smooth operations of the nutrition centre and ensure all support services are running effectively

Aid and Support Management

• Identify and connect with local vendors for nutritional aid and supplies
• Manage aid distribution, ensuring quality and timely availability
• Coordinate with the procurement team, manage invoices, and maintain stock levels
• Identify and onboard patient or caregiver advocates for program engagement
• Facilitate patient visits, photo/video shoots, and ensure comfort during documentation

Requirements

• Graduate in any discipline; Master's in Social Work is a plus
• 1–2 years of experience in the social sector or community-facing roles
• Fluent in the local language and familiar with community and cultural context
• Basic Excel skills and comfort using computers, email, phone, and WhatsApp
• Must own a smartphone
• Passion for social change and patient well-being