UK
Job Description
Responsibilities
- OS Patching Management
- Deploy and manage OS patching solutions using tools like Tanium or equivalent.
- Troubleshoot and resolve OS patching issues, conducting Root Cause Analysis (RCA) to prevent recurrence.
- Maintain a consistently high success rate for OS patching, providing weekly trending reports and ensuring stable success percentiles.
- Manage escalations related to the OS environment.
- Infrastructure Support
- Administer and support backup infrastructure.
- Deploy, support, and test Disaster Recovery strategies across multiple data center replications.
- Provide in-depth support for Windows Server environments.
- Leverage strong knowledge of VMware for infrastructure management.
- Operational Excellence
- Review daily status reports and address any issues within the environments.
- Implement processes to standardize IT practices, procedures, capacity planning, and risk mitigation.
- Provide accurate monthly forecast planning.
- Collaborate with Technical Operations and other teams to coordinate and resolve issues.
- Fine-tune configurations through collaboration with various technical infrastructure teams.
- Security & Compliance
- Present security audits and manage security controls related to OS patching.
Qualifications
- Bachelor's degree in Computer Science or a related field.
- Minimum of 7 years of experience in a medium to large IT environment.
- Excellent communication skills, both written and verbal.
- Experience working within a multi-location team environment.
- Proficient in deploying and managing OS patching tools like Tanium or equivalent.
- Strong troubleshooting skills with a focus on preventing recurring issues.
- Solid understanding of VMware virtualization technologies.
- Extensive knowledge of Windows Server operating systems and OS patching methodologies.
- Experience in deploying, supporting, and testing Disaster Recovery solutions.
- Ability to manage escalations and prioritize tasks effectively.
- Experience in presenting security audits and managing security controls.
- Proven ability to collaborate effectively with cross-functional teams.