Order To Cash Professional

This role is for an Order To Cash (O2C) Professional to manage the full cycle from customer invoicing to cash application and collections. The ideal candidate will ensure accuracy and compliance in all financial transactions, reconcile accounts, and drive process improvements while collaborating with various internal and external stakeholders.

Responsibilities

• Customer Invoicing: Generate and issue customer invoices accurately and on time based on sales orders, contracts, or delivery notes. Ensure compliance with contractual terms, tax regulations (e.g., VAT in KSA), and internal policies.
• Cash Application: Accurately apply customer payments against invoices in ERP/SAP. Investigate and resolve any unapplied cash or discrepancies to maintain clean accounts.
• Accounts Reconciliation: Perform monthly reconciliation of customer accounts and resolve mismatches in coordination with customers and internal stakeholders. Maintain up-to-date records for all Accounts Receivable (AR) transactions.
• Collections Management: Monitor outstanding accounts and proactively engage customers for payments. Issue reminders, dunning letters, and escalate overdue accounts in line with company policy. Coordinate with the Legal team for escalated collections when necessary.
• Reporting: Prepare regular AR aging reports, collection status reports, and cash forecasting inputs. Support monthly, quarterly, and year-end close activities by providing AR-related data and analysis.
• Process Improvements: Identify inefficiencies in the O2C cycle and propose process improvements. Ensure all AR processes comply with internal controls, SOX (if applicable), and audit requirements.
• Stakeholder Management: Collaborate with Sales, Contracts, Operations, and Treasury teams to resolve billing issues and improve customer satisfaction. Support internal and external audit processes by providing necessary documentation.

Skills

Required Skills:

• Expertise in Customer Invoicing, including compliance with tax regulations.
• Proficiency in Cash Application within ERP/SAP systems and discrepancy resolution.
• Strong ability in Accounts Reconciliation for customer accounts.
• Demonstrated capability in Collections Management, including overdue account escalation.
• Experience in Reporting, specifically AR aging, collection status, and cash forecasting.
• A proactive approach to Process Improvements within the O2C cycle.
• Strong Stakeholder Management and collaboration skills with cross-functional teams.