Order Manager & Invoicing (Third Party Payroll)/Off role

An Order Manager is responsible for overseeing the entire order processing cycle, from order entry to delivery and beyond, ensuring accuracy and operational efficiency.

Key Responsibilities:

• Order Processing: Handling order entry, verification, and updating systems with accurate information & Invoicing.
• Tracking and Delivery Management: Ensuring timely and accurate order fulfilment, coordinating with Supply, Logistics and Seller/Plant, Short Closure of Orders.
• Operational Efficiency: Ensuring achieving SLA of TAT and cost optimization.
• Customer Communication: Responding to customer inquiries, addressing concerns, and providing updates on order status.
• Reporting and Analysis: Generating reports on order processing metrics and identifying areas for improvement.
• Collaborating with other departments: Working with sales, logistics, finance, Tech & Product and other teams to ensure smooth order flow.
• Troubleshooting: Addressing and resolving issues within the order management process.

Required Skills:

• Attention to detail: Ensuring accuracy in all aspects of order processing.
• Organizational abilities: Managing multiple tasks and priorities effectively.
• Effective communication: Communicating clearly with customers, colleagues, and other stakeholders.
• Problem-solving: Addressing and resolving issues efficiently.
• Knowledge of relevant software: Proficiency in Excel, SAP,CRM, ERP, and other order management systems.