Order Management Professional

1. Manage the end-to-end order fulfillment process, from order receipt to final delivery, ensuring adherence to customer commitments and company policies.

2. Review customer orders for accuracy and completeness, verifying shipping addresses and resolving any discrepancies or issues.

3. Enter and process orders in the company's order management system, ensuring accurate order booking and pricing confirmation.

4. Coordinate with various internal teams, such as sales ,NPI, procurement and Production, to ensure the availability and timely shipment of products.

5. Proactively communicate with customers regarding order status, updates, and any potential delays or issues, providing exceptional customer service.

6. Collaborate with the sales team to address customer inquiries, resolve complaints, and provide necessary information or documentation.

7. Monitor order progress and track shipments to ensure on-time delivery, promptly addressing any potential delivery issues or delays.

8. Maintain accurate and up-to-date order records and documentation, including order confirmations, invoices, and shipping details.

9. Analyze and resolve order-related problems, such as pricing discrepancies, inventory shortages, or shipping errors, in a timely manner.

10. Generate regular reports on order status, fulfillment metrics, and customer satisfaction to management, highlighting any areas for improvement.

11. Stay updated on product knowledge, pricing, and promotions to provide accurate information to customers and sales teams.

• Use your skills to move the world forward.
• You should be a graduate/post graduate degree in logistics, supply chain management or Engineering in Electronics and Communication or electrical with 4 + years of experience.
• Hands on experience with SAP PP/MM Module and databases is mandatory.
• Strong understanding of order management processes and best practices, including order booking, pricing, shipment tracking, and customer communication.
• Excellent written and verbal communication skills, with the ability to effectively interact with customers, sales teams, and internal stakeholders.
• Exceptional attention to detail, accuracy, and organizational skills to manage multiple orders simultaneously.
• Strong problem-solving abilities, with a proactive and solution-oriented mindset.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced and dynamic environment.
• Outstanding customer service skills, with a focus on building positive relationships and ensuring customer satisfaction.
• Strong analytical skills to analyze order data, identify trends, and provide actionable insights to management

Competencies

• Technical/Functional
• Prefer basic understanding of business economics.
• Proficient Computer skills understanding of ERP ( SAP) systems.
• Moderate skills in using Microsoft Office products,