Order Management Analyst

Key Responsibilities:

Order Processing:

• Receive and validate customer orders.
• Enter orders into internal systems (e.g., SAP, Oracle, Salesforce).
• Ensure accuracy of pricing, discounts, delivery schedules, and product specifications.

Order Tracking & Fulfillment:

• Monitor the progress of orders through the fulfillment cycle.
• Coordinate with warehouse, logistics, and production teams to ensure timely delivery.
• Resolve order-related issues or delays.

Stakeholder Coordination:

• Work closely with Sales, Customer Service, Finance, and Supply Chain teams.
• Communicate with customers regarding order status, changes, or delays.

Reporting & Documentation:

• Maintain records of all orders, confirmations, cancellations, and amendments.
• Generate reports on order processing KPIs and metrics.

Problem-Solving:

• Resolve discrepancies in orders, invoices, or shipments.
• Escalate complex issues to management or cross-functional teams.

Process Improvement:

• Identify inefficiencies in the order-to-cash (OTC) process.
• Suggest and implement improvements to streamline operations.