Order Management

Key Responsibilities:

• Process and manage customer orders from receipt to delivery.
• Coordinate with sales, finance, warehouse, and logistics teams to ensure timely order fulfillment.
• Track orders, resolve discrepancies, and ensure accurate order documentation.
• Handle customer queries related to order status, delays, or changes.
• Maintain records in Order Management Systems (OMS) and generate periodic reports.
• Identify recurring issues in order processing and suggest process improvements.
• Collaborate with internal and external stakeholders to ensure seamless operations.