Order Management

Key Responsibilities

• Manage end-to-end order management processes and ensure timely order fulfillment.
• Coordinate with internal teams and partner sites to resolve technical or system-related issues affecting order processing.
• Perform first-level troubleshooting for reported issues in order management systems.
• Escalate complex problems to IT or relevant departments when needed.
• Track and manage incidents to ensure quick resolution and minimal downtime.
• Analyze recurring issues and suggest process improvements to optimize order workflows.
• Provide feedback to enhance operational efficiency and customer experience.
• Work in shifts that may include evenings or nights depending on the region supported.

Required Skills & Qualifications

• Strong experience in Order Management, preferably in a BPO environment.
• Familiarity with global sales operations and multi-region support.
• Ability to troubleshoot technical issues and coordinate with cross-functional teams.
• Strong analytical, problem-solving, and communication skills.
• Flexibility to work across APJ, EMEA, or AMER shifts as required.