Oracle PLM, Production support

Key Responsibilities:

1. Production Support:

• Provide day-to-day support for Oracle PLM systems, ensuring system uptime and performance are optimal.
• Monitor and troubleshoot production issues in Oracle PLM, identifying root causes and implementing solutions.
• Work closely with business teams to understand their requirements and provide technical solutions to resolve any production-related challenges.
• Ensure smooth operation of Product Data Management (PDM), Document Management, and Bill of Materials (BOM) functionalities within the Oracle PLM system.

1. Incident and Problem Management:

• Manage incident tickets raised by users, ensuring timely resolution and root cause analysis.
• Perform impact analysis for production issues and apply necessary patches or configurations.
• Collaborate with technical teams to resolve data issues, workflow failures, and system bugs.
• Participate in problem management to address recurring system issues and suggest preventive actions.

1. Configuration and Customization Support:

• Assist in supporting PLM configurations and settings, ensuring they align with the organization's processes.
• Provide support for customizations within Oracle PLM applications, including modifications to UI, workflows, and integrations.
• Troubleshoot and resolve issues related to Oracle PLM integrations with other ERP modules (e.g., Oracle EBS, Oracle Cloud).

1. System Upgrades and Maintenance:

• Assist in Oracle PLM upgrades, patches, and system maintenance activities.
• Coordinate testing and validation of new releases or patches in collaboration with the testing team.
• Ensure that the system is up to date with the latest Oracle patches and release notes.

1. User Support and Training:

• Provide support to end-users on day-to-day issues related to Oracle PLM functionalities.
• Assist in user training for PLM-related processes and functionalities.
• Create and maintain documentation, including FAQs, troubleshooting guides, and training materials for users.

1. Collaboration and Communication:

• Work closely with business teams, functional analysts, and developers to identify and resolve issues in the PLM application.
• Collaborate with other IT teams for cross-functional troubleshooting (e.g., database, infrastructure, integrations).
• Provide timely updates on issue resolution status and system performance to stakeholders.

1. Testing and Validation:

• Support user acceptance testing (UAT) and regression testing for production fixes, patches, or new features.
• Ensure new features and fixes do not impact existing functionality.

Skills and Qualifications:

Mandatory Skills:

• Strong knowledge of Oracle PLM (Product Lifecycle Management) applications, including Product Data Management (PDM), Document Management, and Bill of Materials (BOM).
• Proficiency in Oracle E-Business Suite (EBS) and integrations with PLM solutions.
• Hands-on experience with Oracle PLM configuration and troubleshooting.
• Strong expertise in SQL and PL/SQL for querying and resolving data-related issues.
• Solid understanding of business processes related to product lifecycle management and manufacturing.
• Experience in incident management, troubleshooting, and resolution in a production environment.
• Ability to manage system upgrades, patches, and version control.

Desired Skills:

• Familiarity with Oracle Cloud PLM or other cloud-based PLM systems.
• Experience with Oracle Application Framework (OAF) and Oracle Workflow.
• Knowledge of Java or JavaScript for customizing and scripting in Oracle PLM.
• Familiarity with Oracle Integration Cloud or other integration tools.
• Strong problem-solving and analytical skills.