Participate in support and implementation of Oracle FLEXCUBE Corporate Core Banking modules.
Manage and support various FLEXCUBE Corporate Modules – Fund Transfer, Payments, Bills & Collection, Letter of Credit, Loans, and General Ledger.
Monitor L2/L3 incident escalations, ensuring closure within defined SLAs.
Use defined tools, processes, and change-control steps to maintain compliance with Oracle and client quality standards.
Conduct application monitoring, system analysis, and issue resolution.
Collaborate with offshore teams for customization deliveries, patch sets, and fixes.
Provide L1/L2 production support, addressing both technical and functional issues.
Participate in scheduled weekend activities (e.g., BCM testing, data center maintenance).
Work with client IT and support teams to prepare and deliver regular status and defect reports.
Support automation and continuous service improvement initiatives.
Analyze debug logs and resolve configuration or system-level issues.
Follow structured release and configuration management processes for applying fixes.
Ensure security and performance optimization of the core-banking environment.
Perform End-of-Day (EOD) and Beginning-of-Day (BOD) batch operations.
Manage customer relationships and handle initial escalations effectively.

Hands-on experience in Oracle FLEXCUBE Core Banking product (implementation and/or production support).
Strong technical expertise in Oracle Database, SQL, PL/SQL, Java, JavaScript, XML, and Unix shell scripting.
Experience in deployments, backup/restore operations, and source control tools.
Exposure to EMS, FlexML, SWIFT, and debug capture processes.
Strong knowledge of interfaces, batch operations, and troubleshooting.
Proficient in Microsoft Office (Word, Excel, PowerPoint).
Excellent problem-solving, analytical, and client-facing skills.
Ability to perform effective knowledge transfer at the end of assignments.

Oracle Flexcube Technical Support