STSterling Talent
Operations Support Specialist - Investigative Research
Bangalore ₹3-8 LPA Posted 19 Jun 2025
FULL TIME
Sql
Excel
Communication Skills
Jira
Job Description
- Coordinate aspect of vendor accounts (usernames, access issues), subcontractor relationships, assist with vendor logistics for teams, monitor onboarding/offboarding and invoice approval/billing issues tied to Investigative Research operations
- Monitor and respond to Chatter messages requesting missing information (to include customer outreach), review/comparison of received documents, and any other questions about a case in progress, as well as case initiation questions.
- Support Customer Success by monitoring the IR inbox to answer customer emails in a timely manner. This includes responding to price quotes, status requests, report questions, scoping order requests, etc.
- As needed, or as time allows, assist with case initiation, float among operations teams to assist in case processing, and update customer account information when outdated information is found.
- Educational Qualification and experience required for this role:
- Bachelor s degree or equivalent experience is required and preferred if investigative research related.
- Experience:
- 3+ years of experience in customer service/account management, including direct interactions with external customers
- 2+ years of experience in investigative research or a related role
- Other Knowledge, Skills, Abilities or Certifications:
- Proficient in Salesforce and Microsoft Outlook & Teams.
- Exceptional professional written & verbal (customer phone calls may be required at times) communication skills.
- Detail-oriented and well-organized.
- Ability to provide insight into areas that can improve.
- Able to work under limited guidance, and supervision.
- Able to keep personal information confidential.