Operations Support Analyst

• Conduct ongoing client account and project setup, maintaining accurate data in the assigned system.

• Assign and update support staff designations on client projects.

• Verify client/project data to ensure timely and accurate billing.

• Support Project Managers and Billing Managers with client invoicing, including creating and reviewing invoices.

• Track billing activity and coordinate with Finance/IT teams when required.

• Report and monitor components related to client invoicing: advance bills, unbilled WIP, write-offs, commissions, and accounts receivables.

• Assist senior team members with leadership/stakeholder reporting, driving actionable insights.

• Monitor Order to Cash (O2C) business cycle and provide operational support for new projects.