Description

Amazon's Product Lifecycle Support (PLS) team is looking for a highly driven and customer-obsessed Manager, Catalog to lead multiple initiatives aimed at enhancing post-purchase product support, driving customer awareness, and improving content effectiveness. This role requires a leader who can strategically manage and scale multiple workstreams, develop customer-centric solutions, and work cross-functionally to reduce avoidable returns while improving customer experience.

Key job responsibilities

Lead and mentor a team of Catalog Specialists and Associates, fostering performance, career growth, and a collaborative work environment.
Oversee catalog quality, focusing on enrollments, data accuracy, and workflow optimization while identifying process improvements.
Own the seller intake process, escalation management, and outreach, ensuring seamless operations and timely issue resolution.
Drive strategic decisions on quality, productivity, headcount, and capacity, aligning with broader business goals.
Lead automation initiatives to improve efficiency, reduce manual tasks, and innovate workflows for better quality.
Collaborate with product, tech, program management, and business teams to ensure alignment and drive impactful changes.
Use data insights from customer reviews and post-purchase behavior to enhance catalog content and improve the customer experience.
Tackle complex, ambiguous issues by leveraging data and critical thinking, ensuring solutions align with organizational objectives.
Proactively address operational risks and challenges to minimize disruption.
Report team performance and key metrics to senior leadership, providing updates and action plans to stakeholders.

This is an opportunity to own and scale multiple high-impact initiatives, driving customer experience improvements and operational efficiencies at Amazon. If you are passionate about leading teams, solving ambiguous problems, and making data-driven decisions, we encourage you to apply.

Basic Qualifications

2+ years of team management experience
3+ years of program or project management experience
Experience leading process improvements
5+ years of experience in operations, program management, or related fields.
Experience in process improvement and leading automation efforts.
Advanced knowledge in data analysis and driving data-backed decisions.
Proven track record in managing large-scale projects and improving operational processes.
Familiarity with catalog management and e-commerce industry trends.
Demonstrated ability to drive cross-functional initiatives and achieve impactful results.
Leadership experience in scaling teams and operations across fast-growing business environments.

Preferred Qualifications

Proficient in SQL, MySQL, ETL tools, and handling large data sets
Skilled in data mining with SQL Knowledge of Lean, Kaizen, Six Sigma, and related tools
Experience translating business needs into feature requirements
Background in e-commerce, tech, retail, or management consulting

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Operations Manager I - PLS

Job Description

Required Skills