Operations Manager

• Implement and enforce SOPs across all outlets and conduct regular audits for compliance

• Monitor operational performance, cost control, inventory, and daily MIS data

• Support franchise operations, providing training, troubleshooting, and performance reviews

• Lead training, onboarding, and development of outlet staff to ensure service excellence

• Coordinate supply chain and vendor operations to maintain stock levels and quality

• Manage pre-opening readiness for new outlets, and handle escalation and crisis management