Operations Manager

Key Responsibilities:

• Define and drive strategic initiatives for improving service offerings and customer support.
• Manage day-to-day operations to enhance cost control, profitability, quality, productivity, and efficiency.
• Identify and resolve operational issues related to quality audits and customer feedback.
• Lead Kaizen efforts to define key quality metrics and improve sigma quality levels.
• Collaborate with Client Relations leadership to ensure delivery commitments are met and proactively improve productivity.
• Develop and coach a cohesive operations leadership team.
• Provide training, feedback, and support to hourly employees to meet objectives and customer requirements.
• Coordinate with all departments to align master production schedules with company volume expectations.
• Develop detailed business cases and financial models for proposed operations improvement initiatives.
• Oversee the operations budget and ensure compliance with expenditure requirements.
• Conduct regular meetings with department heads to ensure alignment with company's mission, vision, and operational priorities.
• Participate in vendor negotiations to ensure product relevance and cost-efficiency.
• Supervise and participate in safety, quality, delivery, and cost-related meetings.
• Address engineering design issues related to manufacturing processes and production needs.
• Manage value analysis studies to optimize department and facility needs.
• Supervise inventory control, production capacity, and material availability.
• Ensure compliance with company policies and union contracts, as applicable.
• Implement safety and pollution prevention programs.
• Foster a positive work environment through effective communication and team engagement.