Operations Manager

Key Responsibilities:

• Business Development: Assist in generating new business opportunities and prepare presentations for clients.
• Client Servicing: Maintain and develop strategic relationships with clients to ensure repeat business and retain 99% of existing clients.
• Innovation & Execution: Identify, innovate, and execute business ideas to enhance service delivery and improve client retention.
• Resource Management: Source artists, venues, motivational speakers, team-building activities, themes, and games; maintain and update the event database.
• Cross-Department Coordination: Collaborate with Business Development, Creative, and Operations teams pre-event, during, and post-event to ensure optimal planning, costing, and execution.
• On-Site Supervision: Be present at events to ensure smooth operations and address any issues promptly.
• Budget Oversight: Review costings from the Operations team and ensure adherence to budgets and financial guidelines.