Operations Manager

We are seeking an experienced BPO Operations Manager to lead our operations team in India. The ideal candidate will have a proven track record in managing BPO operations, driving performance improvements, and delivering exceptional client service.

Responsibilities

• Oversee daily operations of the BPO team to ensure efficiency and productivity.
• Develop and implement operational strategies to improve service delivery.
• Monitor performance metrics and implement corrective actions as necessary.
• Manage client relationships and ensure satisfaction with services provided.
• Train, mentor, and develop team members to enhance their skills and performance.
• Ensure compliance with company policies and regulatory requirements.
• Analyze operational processes and identify areas for improvement.

Skills and Qualifications

• 8-13 years of experience in BPO operations or related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and performance metrics.
• Familiarity with process improvement methodologies (e.g., Six Sigma, Lean).
• Ability to manage multiple projects and priorities effectively.
• Strong problem-solving skills and attention to detail.