Operations Leader - Health and Welfare Outsourcing

A dynamic and innovative organization, one of the leading advisory, broking, and solutions firm

Responsibilities:

• Act as the primary point of contact for Manila H&W administration operations, collaborating with Manila leadership, client delivery teams, and administration governance to meet financial, service, and staffing objectives.
• Build trusted advisor relationships with business and outsourcing leaders through quality service delivery and proactive communication.
• Develop and optimize operational strategies for efficient service delivery and global partnership.
• Contribute to annual budgeting and ensure teams meet financial targets.
• Analyze and drive individual and team utilization metrics; identify opportunities to leverage resources.
• Manage tasks and budgets to maintain a healthy financial position and support client billable projects.
• Seek synergies across delivery groups to optimize resource utilization.
• Build strong partnerships with HR, governance, and business stakeholders to enforce policies and address performance feedback.
• Drive strategic execution, change management, and continuous improvement initiatives.
• Enforce processes and quality standards related to business continuity, information security, data privacy, and business conduct.
• Oversee ISO certification implementation and sustainment for Manila administration teams.
• Identify risks, inefficiencies, and improvement areas; design and implement bestpractice solutions.
• Monitor team performance against quality, security, and delivery standards; champion risk mitigation efforts.

Requirements

• Bachelors degree in any discipline.
• Minimum 5 years of management experience, including at least 2 years in operations leadership.
• Experience leading a team of 100+ across multiple shifts.
• Proven track record in service delivery and driving organizational change.
• Ability to work with virtual teams across different geographic regions.
• Experience working with U.S. teams preferred.
• Familiarity with MS Project and MS Excel is a plus.
• Prior experience in Health & Welfare or U.S. benefits outsourcing is advantageous.

Why Join Us

• Be part of an award winning organization consistently recognized on Fortune's 'World's Most Admired Companies' list.
• Collaborate across Mumbai, Manila, and U.S. teams in a global, growth oriented environment.
• Lead impactful operations and administration initiatives that directly affect client satisfaction and business performance.