Operation Manager

We're looking for a highly skilled and motivated Operations Manager to oversee our branch operations. This key role focuses on managing the entire student lifecycle, from admission to graduation, and ensuring seamless coordination with our training staff. The ideal candidate will be a strong leader with exceptional communication skills and a talent for feedback analysis, dedicated to improving our operational efficiency and educational quality.

Roles and Responsibilities

• Oversee all daily branch operations, ensuring smooth and efficient functioning.
• Manage the complete student lifecycle, from enrollment to placement.
• Coordinate effectively with trainers and academic staff to ensure consistent quality and scheduling.
• Conduct thorough feedback analysis to identify areas for improvement and implement strategic changes.
• Act as the primary point for escalation handling, resolving issues quickly and effectively.
• Foster strong team collaboration to achieve organizational goals.

Skills and Expertise

• Strong leadership and communication skills.
• Proven ability to analyze feedback and handle escalations.
• Excellent coordination and collaboration abilities.
• A results-driven attitude with a focus on operational efficiency.

Additional Information

• Willingness to travel across branches as needed.