Online Customer Care / Response Executive

• Work with the Company s Product Managers and carefully respond to consumer reviews on the app stores. (Most responses involve templates to be re-used).
• Monitor game feedback and create simple sheets that track how consumers are rating and reviewing games.
• Delight consumers with proactive responses, so that they give us better ratings and reviews!
• Fun Interactions with users on social media (includes replying to comments and messages)

Who could you be (Experience and Background)

• Someone with a minimum of 2 year s experience in Online Customer Service Management. (All responses are online only)
• Proven ability and an absolute proficiency in written and spoken English.
• The ability to complete tasks diligently and meet deadlines.
• Well-versed and has experience using social media tools

Educational Qualification:

• Any stream Bachelor s degree or higher.