One Assist Process Inbound Voice-Process, Customer Service

Key Responsibilities:

• Answer Inbound Calls: Handle customer calls regarding product inquiries, complaints, or issues
• Customer Support: Provide accurate and timely information to customers regarding products, services, and policies
• Problem Resolution: Address customer concerns, troubleshoot issues, and offer solutions
• Data Entry: Update customer information and interaction details in CRM systems
• Customer Retention: Ensure high levels of customer satisfaction and resolve queries to prevent churn
• Service Quality: Meet quality standards and follow company guidelines during every interaction
• Maintain Call Logs: Record customer issues, feedback, and actions taken for future reference

Eligibility Criteria:

• Minimum Qualification: HSC (12th Pass)
• Age: 18 – 35 years
• Experience: Fresher or experienced candidates welcome
• Languages: Fluent in Hindi (mandatory); knowledge of Marathi or English is a plus
• Skills:
• Excellent communication and interpersonal skills
• Customer-centric approach with a problem-solving attitude
• Ability to remain calm and composed under pressure
• Basic computer skills (CRM systems, MS Office)