Office Admin / Customer Relationship Manager

Key Responsibilities:

• Manage the daily operations of the assigned coworking space independently.
• Ensure cleanliness, hygiene, and maintenance of all areas through coordination with housekeeping and technical teams.
• Act as the face of the brand, welcoming members and visitors with professionalism.
• Handle customer queries, complaints, and support tickets efficiently to ensure satisfaction.
• Drive sales and occupancy by giving tours to prospects and assisting with onboarding.
• Conduct cold calling and lead follow-ups to generate new business opportunities.
• Manage the entire sales lifecycle from inquiry and tour to negotiation and closure.
• Participate in daily meetings with the Sales Head/Management for planning and reporting.
• Oversee invoice generation and payment follow-ups for all members.
• Serve as a point of contact for vendors, staff, and external service providers.
• Maintain inventory and office supplies to ensure smooth functioning.
• Execute daily tasks and special requests from management as required.
• Maintain a professional appearance to uphold the organization's brand image.
• Take complete ownership of operations, sales, and customer satisfaction for the coworking space.

Skills & Competencies:

• Strong leadership and organizational skills
• Excellent communication and customer-handling abilities
• Experience in operations, sales, and client relationship management
• Proficiency in budgeting, lead generation, CRM tools, and reporting
• Goal-oriented mindset with experience in meeting KPIs and sales targets
• Basic understanding of SEO and digital marketing (preferred)