Office 365

O365 Workplace Services and SharePoint WPS

• Generic JD applied O365 User Migration SharePoint WPS Exchange L3/L4 Administration Office L3/L4 Administration.
• Carry out improvement plans derived from problem management, architect, and vendor suggestions.
• Proactive Problem Management Trend Analysis for Service Improvement Plans.
• Execute the Change tasks for Citrix configuration changes and upgrade configuration changes in multiple environments (Int, QA, DR, and Production).
• Update incident and change ticket information in the ServiceNow ticket management tool.
• Coordinate with multiple teams for resolving incidents and executing change tickets.
• Suggest improvements in O365, Exchange & Azure based on known issues.

Must-Have Skills:

• Hands-on experience managing the following technologies:
• Windows Operating System.
• MS Exchange.
• Office 365.
• AD (Active Directory).
• Azure AD (Azure Active Directory).
• Group Policy Management.
• DNS (Domain Name System).
• DHCP (Dynamic Host Configuration Protocol).
• PKI (Public Key Infrastructure).
• PowerShell Scripting.
• VMware VM Management.
• O365 L3/L4 Administration.
• Windows Server 2012/2016 and Office 2013/2016/365/2019.
• Hands-on experience on Azure AD.
• Hands-on experience in managing O365 User Migrations.
• Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App & Web Services, Cloud components, and associated interconnections.

Good-to-Have Skills:

• Very good verbal and written English communication and presentation skills.
• Effective time management, team handling, and organizational skills.
• Client interaction and escalation management.