TATata Consultancy Services Limited
Ocean And Air Freight
Mumbai ₹5-7 LPA Posted 20 Mar 2025
FULL TIME
kpi implementation
Process Management
Sop
Agile
Job Description
KEY AREAS OF RESPONSIBILITY
- Being Part of Daily Team Huddles and ensuring you plan your capacity on daily basis.
- Create SOP, follow the Process governance with Agile mindset.
- Ensure that Daily shipment are processed on Time as per the SLA and meet the Business KPI and Deliverables in Day-to-Day operations.
- Ownership and exhibiting a strong Support for Team & your Shift Manager and always be ready for any changes or new updates in Process and helps to replicate the same on day-to-day basis.
- You Represent a pride Digital Freight forwarding Logistic/ Shipping expert.
- An effective communicator with excellent relationship building.
- Strong on Communication via English Both written and Verbal
- Ensuring that you drive the organizational goals and customer Deliverables.
- Being Pro-active in providing solutions to customer and performance driven
- Expect that you handle business Volumes with company VALUES & Governance
- Ensure that you Manage your capacity and be ready for Peak Season and help to Exhibit Going Extra Mile in Stepping from your respective tasks and handle multiple tasks.
- Ensure you are flexible with Shifts
REQUIRED COMPETENCIES
- Candidate should have good knowledge of Logistics Operations and Documentation of
- Sea/Road/Rail and Air
- Need good Process Knowledge of Ocean Shipment from Freight Forwarders point of view.
- Added Value if you have experience in Handling Digital Platforms
- Minimum of 3 to 4 years of relevant experience in Ocean freight forwarding domain.
- Should have been managing customers/operation desk.
- Experience in Operations Process. Vendor, Liner management / Follow up and tracking procedures
- Must have knowledge on KPI customer demands
- A Domain expertise with GOOD knowledge of business processes, Process Management.