Non Voice Process Associate

Key Responsibilities:

• Respond to customer inquiries via email and chat in a professional manner.
• Resolve customer issues by providing accurate and timely information.
• Document all interactions and resolutions in the system.
• Handle multiple customer requests simultaneously with efficiency.
• Escalate complex issues to appropriate teams when necessary.
• Maintain a high level of accuracy and attention to detail in all communications.
• Ensure customer satisfaction by delivering prompt and professional service.
• Follow company guidelines and procedures for handling customer interactions.
• Work US Night Shift (5 days working & 2 rotational week off).