Night manager

Key Responsibilities

Front Office Team Management

• Manage and monitor activities of all Front Office employees during the night shift
• Ensure adherence to service standards, employee handbook guidelines, and hotel policies
• Provide coaching, on-the-job training, and corrective guidance when required

Night Shift Operations Oversight

• Direct and oversee all hotel operations during the night shift
• Ensure guest safety, security, and satisfaction throughout overnight hours
• Act as the duty manager for all departments during the night

Staff Communication & Briefings

• Conduct nightly briefings for all night shift staff
• Communicate nightly activities, operational priorities, and service expectations
• Inform overnight teams of group arrivals, VIP guests, special requests, and repeat guests

Guest Arrival & Accommodation Management

• Review room allocations and accommodations prior to guest arrivals
• Ensure special guest requests are executed accurately and timely
• Greet guests upon arrival and ensure appropriate escort to accommodations when required

Service Quality & Guest Experience

• Maintain a professional, service-oriented environment at all times
• Handle guest concerns, complaints, and service recovery promptly and effectively
• Uphold the hotel's standards of excellence in guest service delivery