Configure, deploy, and support Cisco Jabber, CUCM (Cisco Unified Communications Manager), Unity Connection, and related voice infrastructure.
Perform installations, upgrades, patches, and routine maintenance of Cisco voice systems.
Troubleshoot and resolve voice-related incidents and service requests, including call quality issues, voicemail, presence, and IM problems.
Configure and manage voice gateways, SIP trunks, and QoS policies.
Manage user profiles, call routing, dial plans, and device configurations in CUCM.
Coordinate with network, security, and desktop teams for seamless collaboration service delivery.
Document infrastructure configurations, change controls, and SOPs for voice systems.
Monitor system performance and ensure SLA compliance for uptime and call quality.
Provide Tier 2/3 support for escalated voice and collaboration issues.
Assist in projects involving cloud migration, hybrid communication platforms, or integrations with third-party collaboration tools.

Essential:

Bachelor's degree in Information Technology, Telecommunications, or related field.
3+ years of experience in enterprise voice and unified communications.
Hands-on experience with Cisco Jabber, CUCM, Unity, and IM&P.
Knowledge of VoIP protocols (SIP, H.323, MGCP) and QoS.
Familiarity with network troubleshooting tools (Wireshark, SolarWinds, etc.).
Experience with Cisco routers, switches, and firewalls in a voice network context.

Desirable:

Cisco certifications (e.g., CCNA Collaboration, CCNP Collaboration) are highly preferred.
Knowledge of Webex, Teams integration, or Cisco Expressway.
Familiarity with Active Directory, LDAP, and SSO integration with Jabber.
Experience with call center technologies (e.g., Cisco UCCX/UCCE).

Network Voice Engineer (Cisco Jabber)