Network Operations Engineer - Cisco SD-WAN

We are looking for a skilled Network Operations Engineer with 4 to 5 years of experience, specializing in Cisco SD-WAN technologies. The ideal candidate should be able to support, monitor, and maintain large-scale SD-WAN environments, ensuring high network availability, performance, and security.

Key Responsibilities:

• Manage and support day-to-day operations of Cisco SD-WAN (Viptela) infrastructure
• Monitor SD-WAN performance, troubleshoot issues, and implement corrective actions
• Perform change management tasks including configuration updates and policy adjustments
• Maintain and troubleshoot control plane components (vManage, vBond, vSmart) and data plane devices (edge routers)
• Ensure continuous connectivity across branch sites, data centers, and cloud platforms
• Manage WAN/LAN configurations, routing protocols (BGP, OSPF), and QoS policies
• Conduct network health checks, patch updates, and backup configurations
• Collaborate with network architects and engineering teams for SD-WAN rollouts and migrations
• Provide L2/L3 support for network incidents and coordinate with vendors as needed
• Document network designs, configurations, change logs, and operational procedures
• Support DR/BCP testing and participate in post-incident reviews

Required Skills:

• 4 to 5 years of experience in network operations and support, with at least 2+ years in Cisco SD-WAN
• Strong knowledge of Cisco Viptela SD-WAN architecture and components
• Experience with vManage, vBond, and vSmart controllers
• Proficiency in routing protocols (OSPF, BGP), NAT, IPSec, GRE tunnels, and QoS
• Familiarity with network monitoring tools (SolarWinds, ThousandEyes, PRTG, etc.)
• Experience in network troubleshooting, log analysis, and packet captures
• Hands-on experience with Cisco routers, switches, and firewalls (ASA, FTD)
• Understanding of WAN optimization and cloud connectivity (Azure, AWS, etc.)
• Comfortable working in 24/7 operational environments and participating in on-call rotation

Preferred Qualifications:

• Cisco certifications such as CCNP Enterprise, Cisco SD-WAN Specialist, or CCNA
• Experience with automation tools (Ansible, Python) for network task scripting
• Exposure to ITIL frameworks and ticketing systems (ServiceNow, Remedy, etc.)
• Experience in network documentation and topology mapping tools (e.g., Visio, NetBrain)

Soft Skills:

• Strong analytical and troubleshooting skills
• Effective verbal and written communication
• Ability to prioritize tasks and work under pressure
• Good collaboration skills across teams and vendors
• Strong attention to detail and commitment to operational excellence