Network Operation

Job Title : Network operations (Voice)

Skill required: Network Operations - Problem Management

Qualifications: Any Graduation

Locations: 

• Mahadevapura, Bengaluru
• Airoli, Mumbai

Experience Required : Minimum 2 years into the Network/Telecom Domain

Shift: 24/7

Company Name: VARITE INDIA PRIVATE LIMITED

About The Client: Our client is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services.

What would you do Rapidly restore services, minimize customer impact, and eliminate repeat incidents through strong troubleshooting and RCA.

What are we looking for 

Preferred 2 to 5 years of overall experience, with preference in program management/ IT Infrastructure/Wireline Network Services preferably in Telecom Service Assurance

• Strong TCP/IP, routing, switching fundamentals

• Troubleshooting MPLS, DIA, Voice, Wireless services

• NMS tools (Netcool, SolarWinds, Nagios, etc.) – these are platforms to monitor, detect & analyse in real time

• Ticketing tools (ServiceNow / Remedy)

• Structured RCA methodology

• Excellent overall and written communication skills

Performance Management Skills: 

• Average Time to Restore

• SLA compliance

• Repeat incident rate

• Quality of RCA

Roles and Responsibilities: 

• Perform L2/L3 troubleshooting for service incidents

• Analyse alarms, logs, and performance metrics

• Identify root cause (network, config, hardware, vendor)

• Restore services within SLA

• Create RCAs and preventive recommendations

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post.

Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Exp Req - Referral Bonus

0 - 2 Yrs. - INR 5,000

2 - 6 Yrs. - INR 7,500

6 + Yrs. - INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Across industries and around the world, we're creating better experiences for people using emerging technologies and human ingenuity. Together, we can reinvent anything.