Roles and Responsibilities:

Manage and support network operations, including change implementation and escalation support.
Work with cloud platforms, especially GCP, for network integration and monitoring.
Administer and troubleshoot Cisco routing and switching technologies including Catalyst and Nexus devices.
Manage and maintain Cisco/Meraki wireless technologies and associated infrastructure.
Support and configure SD-WAN, preferably VeloCloud.
Handle Palo Alto firewall operations and Panorama for policy and security management.
Perform tasks related to F5 Load Balancer, Big-IP, LTM, and GTM.
Manage IOS upgrades, network device replacements, certification, and license management.
Provide advanced L2/L3 network troubleshooting and root cause analysis (RCA).
Collaborate with operations teams to resolve P1, P2, and P3 incidents.
Raise and manage TAC cases with OEMs and escalation tickets with ISPs.
Work on network automation initiatives and scripting for infrastructure tasks.
Perform incident and change management activities as part of NOC operations.
Participate in bridge and triage calls involving cross-functional teams.
Maintain knowledge of ACI, ServiceNow, Cisco Prime, BlueCat DNS, and SolarWinds.
Communicate effectively with internal teams, vendors, and clients.

Required Skills:

Strong practical knowledge of LAN, WAN, SDWAN, WLAN, BGP, OSPF, DNS, DHCP, VPN, NAT, ACL, Wireless troubleshooting, MPLS, Firewall monitoring, Proxy, and Spanning Tree optimization.
Hands-on experience in network troubleshooting, remote support, IOS upgrades, and device replacements.
Familiarity with ITIL, incident management, and change control processes.
Ability to work in a 24/7 environment and on rotational night shifts.
Knowledge of tools like ServiceNow, Cisco Prime, BlueCat DNS, SolarWinds.
Networking certifications such as CCNA, CCNP, PCNSE are preferred.
Good communication skills and ability to coordinate with multiple teams.

Network Engineer