National Key Account Manager

Client Relationship Management

• Act as the primary point of contact for key national accounts including developers, builders, and architects.

• Build and maintain strong, long-term client relationships to ensure sustained engagement.

• Ensure high levels of customer satisfaction, loyalty, and retention through proactive communication and support.

Strategic Account Planning

• Develop and execute strategic account plans aligned with customer business objectives and organizational goals.

• Analyze sales data, market trends, and customer insights to identify growth opportunities.

• Work closely with clients to forecast demand and plan business requirements effectively.

Sales and Revenue Growth

• Drive revenue growth by achieving defined sales targets and key performance indicators for assigned accounts.

• Identify and pursue upselling and cross-selling opportunities within existing accounts.

• Manage contracts, pricing structures, and negotiations in accordance with company policies and standards.

Cross-Functional Coordination

• Collaborate with internal departments including marketing, supply chain, installation, finance, and service teams to ensure smooth service delivery.

• Coordinate internally to meet client expectations and project timelines.

• Address client concerns and resolve issues promptly to maintain service quality and relationship continuity.

Reporting and Performance Analysis

• Prepare regular reports on account performance, sales achievements, and revenue forecasts.

• Monitor key metrics and provide insights to improve business performance.

• Present account updates, opportunities, and strategic recommendations to senior management.