Job Description
Inviting applications for the role of [Management Trainee], [OTC - B2B Collections ]!
In this role, we are looking for candidates with relevant experience in Accounts Receivable process where you will be responsible for performing day-to-day Disputes and credit management operations while meeting the agreed service levels. In this role, you are required to coordinate and collaborate with various Finance stakeholders and Customers to resolve any outstanding invoice related issues to enable payment on time.
Responsibilities
1. Collections & AR Management:
Manage end-to-end B2B collections for assigned customer portfolio.
Follow up on outstanding invoices via calls, emails, and customer portals.
Track invoice aging and drive reduction of past-due percentages.
Document collection activities and maintain accurate customer notes.
2. Dispute & Deduction Resolution
Identify invoice disputes, deductions, and chargebacks.
Collaborate with Billing, Cash Application, Customer Service, and Sales teams for timely resolution.
Escalate unresolved issues per defined SOP and SLA.
3. Customer Communication
Build and maintain professional relationships with customers' AP departments.
Respond promptly to customer queries related to invoices, statements, PODs, credits, and reminders.
Provide regular account statements and reconcile customer balances.
4. Cash Application Support
Coordinate with cash application team to ensure accurate payment posting.
Share remittances, backup, and short-payment details for correct allocations.
5. Reporting & Metrics
Maintain weekly/monthly dashboards:
Invoice aging
Past-due trends
Credit utilization
Collection forecast
Provide risk assessments for delinquent accounts.
Support Month-End Close activities for AR.
Qualifications we seek in you!
Minimum Qualifications
B.Com/M.com/BBA/MBA Graduation/Post Graduation
Proven experience in B2B Collections
Strong Communication skills (Verbal & Written)
Strong knowledge of OTC / AR processes (, Collections).
Experience with ERP systems (SAP, Oracle, , etc.).
Advanced Excel skills (VLOOKUP, Pivot, Reconciliation).
Preferred Qualifications/ Skills
SAP/Oracle Knowledge experience is helpful
Excel Knowledge and good customer handling skills
Strong negotiation and follow-up abilities.
Analytical mindset with attention to detail.
Ability to manage high-volume portfolios and multitask.
Problem-solving for disputes and short-payments.