MT - AP

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Management Trainee -Accounts Payable Helpdesk
In this role, you will work as a Finance and Accounting Subject Matter Expert with rich experience in Invoice processing, Exception handling, T&E, GRIR, Intercompany, helpdesk, payments.
Responsibilities
. Provide expert guidance to end-users on PR, PO, AP, MDM and T&E process as well as %27How To%27 type help requests
. Provide assistance to customer%27s end-users on PR, PO, AP, MDM, T&E process issues and %27stuck%27 transactions
. Perform delegation role on problem transactions according to processes and procedures in place (exceptional ones such as where an approver is absent for a long period or has left the company or is missing).
. Provide outbound telephony support where needed.
. Redirect queries received but not in scope of helpdesk to other support areas according to agreed procedures (which may in some cases require the helpdesk to raise a technical ticket).
. Manage in-scope queries through to resolution and update the ticketing system throughout.
. Define SLAs and critical metrics for the helpdesk operations including reporting and escalation responsibilities.
. Generate reports and dashboards on helpdesk performance according to above KPIs/SLAs.
. Find opportunities for efficiency improvements of helpdesk processes including improved load balancing and FTE reduction over time as well as the use of LEAN methodology and automation where feasible.
. Recommend target updates to training or help materials and new training requirements based on high frequency calls to helpdesk (type of call, business areas etc.) with the aim of reducing helpdesk calls and increasing the percentage of self-service.
. Implement processes for securing and reporting quantitative and qualitative customer (of helpdesk) satisfaction assessments including regular feedback (post-call), periodic surveys and corrective action plans based on findings.
. Maintain helpdesk scripts and standard operating procedures for team to ensure up to date with the latest service requirements and any tool changes/enhancements.
Qualifications we seek in you!
Minimum Qualifications
.B.com/BBA Graduates (10% can be non-commerce basis experience)
.Strong German language skills (verbal and written)

Preferred Qualifications/ Skills
.ERP Knowledge - SAP/ S4/ JDE
.MS Office
.Ability to manage difficult situations
.Client Interaction
Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.